Proven time management skills able to multi-task.Ībility to work independently and as a team member.Įxcellent customer service and support skills. Thorough knowledge of current and future technology solutions for the Internet hand held devices personal computers and networks. Incumbent may be required to perform other additional duties as assigned. The above is not an all-inclusive list of all duties performed by this job title, only a representative summary of the primary duties and responsibilities. Occasional travel to other office locations. Participate in “On-Call” rotation for after-hours support. Provide systems training to new employees during new hire orientation.Įvaluate computer systems based on the company’s corporate hardware policy.Īssist the Infrastructure team in lower level projects or tasks. Maintain or develop training material, how-to guidance docs and knowledgebase articles for departmental or corporate use. Participate in the development and implementation of new business processes that improve efficiency and enhance productivity. Maintain daily support of audio & video equipment. Respond to requests and incidents in the designated ITSM application and log support activities accordingly.Ĭoordinate support and repair efforts with third party vendors and onsite personnel.īuild, configure and physically set up computers, printers and accessories. Provide direct or over the phone support related to PCs, laptops, telecom devices, software applications and user access to the corporate network for remote individuals. This position will report to the Manager, IT Operations Support. The ability to respond and support the systems in a timely manner is critical. The technician must have good technical knowledge and the ability to communicate solutions effectively. Serves as the first point of contact for customers that need technical assistance over the phone, email or in-person. The Help Desk Technician is responsible for the day-to-day administration, troubleshooting and maintenance of desktop systems and applications.
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